Cancellation Policy

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Cancellation Policy

Customer Cancellation and Refund Scenarios:

1. Customer cancels booking order prior to service delivery
Cancellation Policy:

Prior to service delivery, customer may request for cancellation by calling our Booking Mobile number or through our online portal (www.medqlabs.com). No cancellation charges will apply.

Refund Policy:

If payment has been collected prior to service delivery,100% refund will be made to the respective payment method used by the customer.

If payment is yet to be collected, there is no refund.


2. MedQ Labs initiates cancellation / rescheduling prior to service delivery.
Cancellation Policy:

If the customer disagrees on the rescheduling, then request for cancellation is confirmed.

Refund Policy:

If payment has been collected, 100% refund will be made to the respective payment method used by the customer.

If payment is yet to be collected, there is no refund.

Note: MedQ Labs will make all possible arrangements to deliver services at the scheduled time. In case we are unable to do so, we will request for a mutually agreeable time.


3. Customer cancels after service delivery has commenced.
Cancellation Policy

At the customer’s request, MedQ Labs will cancel the order and stop the service delivery.

Refund Policy

If payment has been collected, 100% refund will be made to the respective payment method used by the customer.

If payment is yet to be collected, there is no refund.

Note: At the discretion of MedQ Labs, a customer can be denied services in cases where the customer cancels the service without any valid reason.


4.Customer is dissatisfied with the service
Cancellation Policy

Not applicable

Refund Policy

At the discretion of MedQ Labs, customer will be offered an option of repeating the service.


5.Incorrect billing
Cancellation Policy

Not applicable

Refund Policy

If the bill is raised for a higher amount, then the excess amount will be made to the respective payment instrument used by the customer. If the bill is raised for a lesser amount, the customer will be requested to make the required payment.


Refund Mode

The mode of refund depends on the mode of payment used at the time of booking the service.


Payment Mode:
By Credit Card / Debit Card / Net Banking / Digital Wallet
Refund Mode

Refund will be processed to the account provided at the time of cancellation of booking or same account used at the time of payment.

Time

5-10 business days

By Cash on Delivery
Refund Mode

Bank transfer to the bank account provide at the time of cancellation of booking by the customer

Time

5-10 business days

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