Prior to service delivery, customer may request for cancellation by calling our Booking Mobile number or through our online portal (www.medqlabs.com). No cancellation charges will apply.
If payment has been collected prior to service delivery,100% refund will be made to the respective payment method used by the customer.
If payment is yet to be collected, there is no refund.
If the customer disagrees on the rescheduling, then request for cancellation is confirmed.
If payment has been collected, 100% refund will be made to the respective payment method used by the customer.
If payment is yet to be collected, there is no refund.
Note: MedQ Labs will make all possible arrangements to deliver services at the scheduled time. In case we are unable to do so, we will request for a mutually agreeable time.
At the customer’s request, MedQ Labs will cancel the order and stop the service delivery.
If payment has been collected, 100% refund will be made to the respective payment method used by the customer.
If payment is yet to be collected, there is no refund.
Note: At the discretion of MedQ Labs, a customer can be denied services in cases where the customer cancels the service without any valid reason.
Not applicable
At the discretion of MedQ Labs, customer will be offered an option of repeating the service.
Not applicable
If the bill is raised for a higher amount, then the excess amount will be made to the respective payment instrument used by the customer. If the bill is raised for a lesser amount, the customer will be requested to make the required payment.
The mode of refund depends on the mode of payment used at the time of booking the service.
Refund will be processed to the account provided at the time of cancellation of booking or same account used at the time of payment.
5-10 business days
Bank transfer to the bank account provide at the time of cancellation of booking by the customer
5-10 business days
